SHIPPING POLICY

SHIPPING POLICY

Shipping Terms & Conditions

We will ship all orders above 150 € for FREE* !!! You can see the free shipping policy in detail below. Even if the shipment is not free we will give you the best price possible.

* for orders up to 0 kg
US
Total
Weight
1€ 50€ 100€ 150€ 500€ 1000€ 2000€ 3000€ 4000€
1g 11.POSTAL 5€ 11.POSTAL 3.5€ 11.POSTAL 2€ 11.POSTAL FREE 15.DHL FREE 15.DHL FREE 15.DHL FREE 15.DHL FREE 15.DHL FREE
500g 11.POSTAL 15€ 11.POSTAL 13.5€ 11.POSTAL 12€ 11.POSTAL 4.7€ 15.DHL FREE 15.DHL FREE 15.DHL FREE 15.DHL FREE 15.DHL FREE
1000g 11.POSTAL 27.5€ 11.POSTAL 26€ 11.POSTAL 24.5€ 11.POSTAL 10.5€ 15.DHL 2.8€ 15.DHL FREE 15.DHL FREE 15.DHL FREE 15.DHL FREE
1500g 11.POSTAL 27.5€ 11.POSTAL 26€ 11.POSTAL 24.5€ 11.POSTAL 23€ 15.DHL 6.8€ 15.DHL 2.8€ 15.DHL FREE 15.DHL FREE 15.DHL FREE
2000g 11.POSTAL 31.8€ 11.POSTAL 30.3€ 11.POSTAL 28.8€ 11.POSTAL 23€ 15.DHL 10.8€ 15.DHL 6.8€ 15.DHL FREE 15.DHL FREE 15.DHL FREE
2500g 11.POSTAL 34€ 11.POSTAL 32.5€ 11.POSTAL 31€ 11.POSTAL 27.3€ 15.DHL 14.8€ 15.DHL 10.8€ 15.DHL 2.8€ 15.DHL FREE 15.DHL FREE
3000g 11.POSTAL 34€ 11.POSTAL 32.5€ 11.POSTAL 31€ 11.POSTAL 29.5€ 15.DHL 18.7€ 13.UPS FREE 13.UPS FREE 15.DHL FREE 15.DHL FREE
3500g 11.POSTAL 36.5€ 11.POSTAL 35€ 11.POSTAL 33.5€ 11.POSTAL 29.5€ 15.DHL 22.5€ 13.UPS 5€ 13.UPS FREE 13.UPS FREE 15.DHL FREE
4000g 11.POSTAL 39€ 11.POSTAL 37.5€ 11.POSTAL 36€ 11.POSTAL 32€ 15.DHL 26.5€ 13.UPS 9.5€ 13.UPS FREE 13.UPS FREE 15.DHL FREE
4500g 11.POSTAL 41.5€ 11.POSTAL 40€ 11.POSTAL 38.5€ 11.POSTAL 34.5€ 15.DHL 30.5€ 13.UPS 14.5€ 13.UPS 5€ 13.UPS FREE 13.UPS FREE
5000g 11.POSTAL 44€ 11.POSTAL 42.5€ 11.POSTAL 41€ 11.POSTAL 37€ 15.DHL 34.5€ 13.UPS 19€ 13.UPS 9.5€ 13.UPS FREE 13.UPS FREE
5500g 11.POSTAL 46.5€ 11.POSTAL 45€ 11.POSTAL 43.5€ 11.POSTAL 39.5€ 15.DHL 36€ 13.UPS 24€ 13.UPS 14.5€ 13.UPS 5€ 13.UPS FREE
6000g 11.POSTAL 49€ 11.POSTAL 47.5€ 11.POSTAL 46€ 11.POSTAL 42€ 15.DHL 38€ 13.UPS 26.5€ 13.UPS 19€ 13.UPS 9.5€ 13.UPS FREE
6500g 11.POSTAL 51.5€ 11.POSTAL 50€ 11.POSTAL 48.5€ 11.POSTAL 44.5€ 15.DHL 39.8€ 13.UPS 29€ 13.UPS 24€ 13.UPS 14.5€ 13.UPS 5€
7000g 11.POSTAL 54€ 11.POSTAL 52.5€ 11.POSTAL 51€ 11.POSTAL 47€ 15.DHL 41.5€ 13.UPS 31€ 13.UPS 26.5€ 13.UPS 19€ 13.UPS 9.5€
7500g 11.POSTAL 56.5€ 11.POSTAL 55€ 11.POSTAL 53.5€ 11.POSTAL 49.5€ 15.DHL 43.5€ 13.UPS 33.5€ 13.UPS 29€ 13.UPS 24€ 13.UPS 14.5€
8000g 11.POSTAL 59€ 11.POSTAL 57.5€ 11.POSTAL 56€ 11.POSTAL 52€ 15.DHL 45.5€ 13.UPS 36€ 13.UPS 31€ 13.UPS 26.5€ 13.UPS 19€
8500g 11.POSTAL 61.5€ 11.POSTAL 60€ 11.POSTAL 58.5€ 11.POSTAL 54.5€ 15.DHL 47.5€ 13.UPS 38€ 13.UPS 33.5€ 13.UPS 29€ 13.UPS 24€
9000g 11.POSTAL 64€ 11.POSTAL 62.5€ 11.POSTAL 61€ 11.POSTAL 57€ 15.DHL 49€ 13.UPS 40.5€ 13.UPS 36€ 13.UPS 31€ 13.UPS 26.5€
9500g 11.POSTAL 66.5€ 11.POSTAL 65€ 11.POSTAL 63.5€ 11.POSTAL 59.5€ 15.DHL 51€ 13.UPS 43€ 13.UPS 38€ 13.UPS 33.5€ 13.UPS 29€
10000g 11.POSTAL 69€ 11.POSTAL 67.5€ 11.POSTAL 66€ 11.POSTAL 62€ 15.DHL 53€ 13.UPS 45€ 13.UPS 40.5€ 13.UPS 36€ 13.UPS 31€
** All prices are shown in Euro. For conversion, we recommend using a Currency Converter. *** Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.

GENERAL INFORMATION

We ship orders out as soon as possible, but this will not always be the same day as your order. In general, for items in stock we usually process and ship them the same day if the order is placed before 1pm local time otherwise they will be shipped the next business day. For orders placed with Courier Service before 7pm local time, they will also be shipped the same business day. In any case if the dispatch time is different than the usual, you will be notified via email or via phone. If we anticipate a longer lead time, it will be noted in the item description.

In case your order is not in stock we will give you an estimated shipping time by a follow-up email.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information. When your order gets a tracking number you will receive an SMS with the tracking number (only if you entered your mobile phone when you registered). You can also check your order status in real time by visiting https://trace.telemati.ca and providing your transaction ID.

As a shipping service we use the global postal service network. We ship all orders with a tracking number and signed for. For customers that need their parts urgently we offer UPS and DHL Courier Service. UPS and DHL are using their global network to deliver on time for your needs the products ordered. This service is optional and it comes with an extra charge.

If you have any questions about the lead time on a specific item, please contact us with your questions.

shipping

SIGNATURE REQUIREMENT

All items with a value of more than 50€ are shipped signature required if possible; please plan accordingly. Please contact us as soon as possible and be sure to include your order number (Transaction ID). Please note that, in this case, you will be accepting responsibility if anything were to happen to the package.

INTERNATIONAL SHIPMENTS

We do ship internationally.

There are a few things to be aware of, however: you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.

BACKORDERS

If you have backordered items in your cart at checkout, those items will not be shipped to you until the item(s) are in stock and available to ship. During the checkout process, you will be able to select if you want all of your items to be shipped together or separate. You will be able to see expected ship dates for backordered items, but these dates are subject to change. You will not be charged additional freight for backordered items that do not ship with your original order.

SHIPPING FEES

Shipping fees are determined by the merchandise total of the order and the selected carrier service.  Shipping charges vary depending on the package size, weight, destination and shipping method.

International Shipping: Rates are calculated based on a number of factors, including desired service level, the weight of the item, and the cost of shipping and handling to the destination country/region. Want to check shipping charges before making a purchase? Add items to your cart and click the "check out" button. Don't worry, you will not be charged for an order until you submit your credit card information!

DELIVERY TIMES

Depending on the shipping method you choose the delivery time varies. We can guaranty the dispatch time but the delivery date depends on the shipping method you choose. Telematica is not responsible for a possible delay on delivery. You can trace the status of your order via https://trace.telemati.ca by using your transaction ID or with the tracking number provided via the postal service website.

Estimated delivery time

CountryPostal ServiceDHL ServiceUPS Service
Austria 2-5 working days 1-2 working days 2-3 working days
Belgium 2-5 working days
Bulgaria 3-7 working days
Croatia 2-5 working days
Cyprus 2-5 working days
Czech Republic 2-5 working days
Denmark 2-5 working days
Estonia 2-5 working days
Finland 2-5 working days
France 2-5 working days
Germany 2-5 working days
Greece 2-5 working days
Hungary 2-5 working days
Ireland 2-5 working days
Italy 3-10 working days
Latvia 3-5 working days
Lithuania 3-5 working days
Luxembourg 2-5 working days
Malta 2-5 working days
Netherlands 2-5 working days
Poland 2-5 working days
Portugal 2-5 working days
Romania 2-5 working days
Slovakia 2-5 working days
Slovenia 2-5 working days
Spain 3-10 working days
Sweden 2-5 working days
United Kingdom 2-5 working days
Rest of the world 5-20 working days 3-5 working days 3-5 working days

Note

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CONTACT US
+44 208 638 0906
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WORKING HOURS
Monday - Friday 9:00 - 20:00
Saturday - Sunday Closed